0300 200 3300 - An Unofficial Resource, Providing a Call Connection Service for HMRC.

Contact HM Revenue & Customs

Calls to this number cost 7p per minute, plus your operator’s access charge. This is a call connection service, you can also contact HMRC for free, or find help by visiting their website here. We are not associated with HMRC.

0300 200 3300

Using this site you can find contact information for all departments of HM Revenue & Customs. This website is an independent resource and is not associated with HMRC.

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About HMRC

HM Revenue and Customs exist for doing good things, but dealing with their customer facing team is more than often limited to payments and resolving issues when they arise. There are many payments you will have to cover, but they are not too large and some of them are merged so it’s easier for you. To get a better understanding about taxes you are paying, we have created this short guide to some of the taxes.

Self Assessment

Self assessment tax must be paid in two payments in year; the first must be paid before 21th January (this payment includes your first payment for that year and money for taxes you haven’t paid in the previous year); your second deadline is 31st July where you have to pay the second part of your self assessment tax. Being late with these payments will lead to added interest, and continuous non-payment will lead to penalties.

Always remember to account for the extra days it will take to process your payment. You may receive a late payment penalty if your payment is received after the deadline. Payments by credit or debit card can take up to 5 working days to be processed, so make sure you take this into consideration.

VAT (Value Added Tax)

Paying VAT before the deadline is necessary to avoid charged interest and possible penalties. Don’t forget that there are two different deadlines depending on the type of payment you intend to make (payment of account or Annual Accounting Scheme). If you want your payment to clear almost immediately then you can pay your VAT bill via CHAPS or through the ‘Faster Payments’ system which is offered as part of most telephone and online banking services). Payments are made quarterly.

Always consider the deadline of your VAT tax bill. If it falls on a weekend or bank holiday then the deadline becomes the last working day before the weekend or holiday. Although there is typically a grace period for new companies or first time offenders, late payment penalties and interest may apply if your payment is not received on time.

Pay as you Earn (PAYE)

PAYE is one of the most common methods by which people make National Insurance and Tax contributions. Deductions are taken from your net pay by your employer, so the calculations are usually automatic and you won’t have to do anything yourself. Your PAYE tax might include employee income tax reductions CLASS 1 and 1B of national insurance, any ongoing student loan repayments and CIS aka Construction Industry Scheme deductions. But do note, Class 1B national insurance and any form of PAYE Settlement Agreements must be paid separately.

Your payslips will show your tax code, which is a code used to tell your employer how much to deduct. You’ll sometimes pay ’emergency tax’ when you first start at a new workplace, but this will usually turn into an appropriate tax code after a few months. At the end of each tax year, you’ll receive a P60 which shows your total pay and deductions for the year. If you need help with any PAYE related matters such as these, then you can contact HMRC for further advice.